The Challenge

The Police Governance Board of Ontario (PGO) supports members across the province with governance resources, tools, and information.

Over time, their existing website had become difficult to navigate and no longer reflected how members actually accessed and used content. Information was fragmented, structure was inconsistent, and the user experience created friction for board members looking for timely, relevant resources.

The goal was to deliver a more intuitive, functional website that centralizes governance resources, training, events, and member tools, while aligning with the updated brand.

The Solution

We partnered with the Police Governance Board of Ontario to completely redesign their website, focusing on usability, structure, and long term scalability to improve how members access and interact with resources, training, and events.

Key components included:

  • Website strategy & structure – Reorganized content and navigation around how members access resources, training, events, and tools.
  • User experience design – Simplified navigation and content pathways for a more intuitive experience.
  • Brand integration – Applied updated branding to create a modern, cohesive digital presence that focus on experience whithout comprimising design integrity.
  • Member portal integration – Connected the Haven platform to centralize resources, events, and member tools with a seamless digital experience.
  • Connected digital experience – Improved access between the public website, member portal, and learning systems.
  • Collaborative development – Ongoing structure and functionality refinements through feedback, testing, and stakeholder collaboration.

The Impact

The Police Governance Board of Ontario now operates with a digital platform designed around how board members access information, not just how it is stored.

The result is a website that is:

  • Clearer and easier to navigate
  • Reflective of the updated brand
  • Built to improve access to governance resources, training, and events

Beyond the launch, the organization now benefits from:

  • A more structured and maintainable website
  • Centralized access to governance resources, training, events, and member tools
  • A platform built to support ongoing improvements and expansion

Together, the website and member portal created a clearer, more organized experience for members while giving the organization a stronger foundation for future growth.

 

Client Testimonial

“This has been a significant piece of work behind the scenes, not just a visual update, but a full rethink of how governance tools, resources, and information are structured and accessed by our members.

The project evolved as we went, timelines were tight, and there were a lot of detailed discussions to get the structure right.

The result is a site that is clearer, more functional, and better aligned with how our members actually need to use it.”